Your Document Management Knowledge Center

5. 99.9% uptime guarantee.

Ease your worries and relax a little. The Service Uptime Guarantee will be one of the key features of your SaaS platform. This is an important factor when choosing the right document management vendor for your organization.

Your SaaS document management software should be guaranteed to be operational 99.9% of the time in any calendar month. What does that 0.1% mean? It means that the service can only have 45 minutes of unplanned downtime outside of the normal scheduled maintenance window. It also means that your vendor is committed to ensuring that the service is available since the down time impacts their bottom line.

With the 99.9% guarantee, your SaaS vendor will monitor the system 24 hours, 7 days a week, 365 days a year. No more worries or concerns that your server will go down, and your employees are unable to do their jobs. No more pagers for the on-call IT staff.  You no longer have to worry about hardware failures like disk drives, network cards or tape systems.  You can also forget about all those server OS patches and database patches, your vendor must do them. This guarantee allows you to have maximized business efficiency.

Topics: SaaS

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